Patient Responsibilities

  • To follow the treatment plan recommended by your healthcare team

  • To report perceived risks and unexpected changes in your condition to your healthcare team

  • To provide accurate and complete personal information including full name, contact details, date of birth, insurance details, employer information whenever necessary

  • Your healthcare team should be informed about any known allergies or reactions you have had in the past

  • To recognize and respect the rights of other patients, families and staff

  • To follow visiting hours of the hospital and limit the number of visitors

  • To accept responsibility if you refuse treatment or do not follow your healthcare team's/physician's advice

  • To fulfill all financial obligations as per the hospital policy

  • To provide accurate and complete information concerning present complaints, past medical history, Present complaints, past medical history, hospitalization medications and other matters related to the patient's health.

  • To observe hospital rules and regulations affecting patient care and not conduct any activity (like smoking, consumption of alcohol etc.) that will disrupt the work of the hospital

  • To respect the property of other patients and of the hospital

Patient Rights

  • Patient has right to know about the treatment plan and diagnosis

  • Patient & family has right to know about the expected cost of treatment.

  • Patient has right to know about the treatment plan and diagnosis

  • Patient & family has right to know about risks, alternatives, benefits, expected results and possible complications of proposed care plan.

  • Patient & family has right to know about the results of diagnostics tests and diagnosis.

  • Patient & family has right to know about risks, alternatives, benefits, expected results and possible complications of proposed care plan.

  • Patient & family has right to seek for second opinion.

  • Patient & family has right to maintain any special preferences and spiritual and cultural needs.

  • Patient & family has right to ask for protection from physical abuse or neglect.

  • Patient & family has right to ask for protection from physical abuse or neglect.

  • Patient has the right to be involved in their discharge plan. Prior to their discharge from the hospital, they can expect to receive information about follow-up care that may be needed after she/ he are discharged.

  • Patient & family has right to refuse treatment.

  • Patient has the right to inspect and request a copy of his/her medical information.

  • Following discussions with their healthcare team, if they need to discuss ethical issues related to their care, a member of the ethics committee is available to them.

  • The right to have a interpreter if they do not understand explanations.

  • Patient & family has right to know about their specific disease process, complications and prevention strategies.

  • Patient & family has right to speak to a language they can understand.

  • Patient & family has right to know about voice a complaint.

  • To lodge a complaint please contact On Duty staff: 011-42505050

  • Patient & family has right to know about food-drug interactions

  • Patient & family has right to access to his/her clinical records

  • Patient & family has right to access to his/her clinical records

  • Patient & family has right to know about plan of care, progress of the treatment and other information on the healthcare needs.

  • Patient & family has right to sign on the informed consent before transfusion of blood and blood products, anesthesia , surgery and any other invasive /high risk procedures/treatment. Without proper consent no procedure will take place.

  • Patient & family has right to maintain personal dignity and privacy during examination, procedure and treatment.

  • Patient & family has right to confidentiality. All the data and information related to an individual's state of health

  • Patient & family has right to know about the safe and effective use of medication and the potential side effects of the medication.

  • Medical / surgical treatments, to which he or she is subjected, must be stored and used in such a manner the anonymity of the patient or informant.

  • Patient have the right to information on the following: Patient conduct and responsibilities, service available at the hospital; provisions for after-hours and emergency care; fees for services; payment policies; advance directives as required by state or national law and regulations; provider credentialing; and accurate information regarding the competence and capabilities of the organization.

  • Patient have the right to make suggestions and express grievances; to receive a personal response to same, if so requested; and to have continued access to care without intimidation, threat, coercion, discrimination, and other retaliatory action. No person will be asked to waive his or her rights, including the right to file a complaint regarding privacy, as condition of treatment.

  • Patient & family has right to know about diet, nutrition immunizations.

  • Patient & family has right to know about organ donation

  • Patient & family has right to know about how to prevent healthcare associated infections.

  • Patient & family has right to make suggestions/complaints and to seek redressal. Feedback forms are available at both IPD and OPD counters.