Registration form is filled by the patient/attendant OR admission is done as per instructions given on Doctor's OPD prescription.
Patient details are entered in HMS & Medical Record No. (MR No.) is generated (If coming for the first time)
Availability of room is checked from the HMS and confirmed from the nursing supervisor / Sister in Charge
Patient/attendant is counseled regarding the procedure/treatment and estimated expenditure is explained.
Admission is done in the HMS. IP no & Admission Record is generated
Advance amount taken from the patient by cash / credit card as per the estimated cost.
For TPA patient, pre authorization form is given that is to be filled up and signed by the patient and the doctor (carried out by Corporate Desk).
Passes are issued to the patient as per visitor policy and record maintained in Visitor Pass Register
Patient folder is created following which patient is assisted by the GDA to the allocated ward/room.
Billing Department receives discharge intimation from the concerned ward through HMS.
Final Bill is prepared by the billing department & sent to Admission desk
Pending amount is collected from the patient / attendant by cash / credit card or refunded as the case may be.
In case of complimentary service or Discount, approval is taken from the higher authorities.
Approval has to be taken from higher authorities, if patient wants to pay through cheque
For TPA Cases, non payable items are charged from the patient & Copy of the Bill is counter signed by the patient / attendant.
Financial clearance for discharge is handed over to the attendants of the patient
Patient is discharged from the HMS
Housekeeping is informed regarding cleaning of the room.
Room is made ready for new admission.
System generated Activity sheets are received through wards at night
Package, non package items and other details are checked as per the opted category & any variance is highlighted on a daily basis
Patients who are in Intensive Care Unit , one attendant is allowed to stay in the waiting lounge at night
Attendant who wishes to occupy the room when patient is in OT / ICU is required to inform the Admission Desk. (subjected to availability of room)